Frequently Asked Questions
- Do you sell brand name pills?
- What does the term "generic" mean?
- Why do generic medicines cost less than brand ones?
- What is the quality of generic drugs?
- Are the generic pills sold here FDA approved?
- What is the difference between Soft and Regular medicine?
- Is there a difference between 50mg and 100mg ED tabs? What should be my starting dosage?
- Do you require a prescription before purchasing on your site?
- What shipping rates do you have?
- Do you ship internationally?
- How orders are being sent?
- What if the package is damaged or something is missing?
- Can my order be delayed at customs?
- What sum do I have to pay if you reship the product?
- Why I still haven't received my order?
- What shipping method do you offer?
- What if the order isn’t received during the delivery time?
Q:Do you sell brand name pills?
Yes, we sell both Brand and Generic pills.
Q:What does the term "generic" mean?
A:Generic drugs are produced and distributed without patent protection. A generic contains the same active ingredients as the brand pills and is identified by its chemical name rather than its brand name. Generic Drugs are manufactured by the certified producer but not by the original drug's producer. Generic drugs can be issued when the brand-name equivalent's patent expires. Upon the original medicine's patent expiration any pharmaceutical company can obtain a right on its production and purchase a chemical formula.
Q:Why do generic medicines cost less than brand ones?
A:Unlike generic drugs, a large part of the costs incurred by original manufacturers of brand name drugs are for research and development and advertising. Companies, manufacturing generic medicines do not have to invest in any research and development or pay for advertising and marketing. It is only necessary to purchase a chemical formula to produce a generic drug. Consequently, you get world-class drugs at a reasonable price!
Q:What is the quality of generic drugs?
A:The quality of generic drugs doesn’t differ from its brand name counterparts, even if they differ in shape and color. Generic drugs have identical active ingredients, the quantity and speed of absorption of its active ingredients into the bloodstream.
Q:Are the generic pills sold here FDA approved?
A:All generic pills are FDA approved companies.
Q:What is the difference between Soft and Regular medicine?
A:The difference between Soft tabs and Regular pills refer to the way that the medication is taken and how it enters your body. Please, check the table below: Drug Name Dosage Time before it starts to act How to take Fatty food/alcohol Effect lasts Viagra 50mg, 100mg 1 hour take with a glass of water no 3-4 hours Viagra Soft 50mg, 100mg 15 - 20 minutes put under the tongue till it dissolves yes 6 hours Viagra Professional 100mg 30 min tke with a glass of water no 4 hours Viagra Super Active 100mg 10 min take with a glass of water no 9 hours Cialis 20mg 30 minutes take with a glass of water no 36 hours Cialis Soft 20mg 15 - 20 minutes put under the tongue till it dissolves yes 24 - 36 hours Cialis Super Active 20mg 5 - 7 min take with a glass of water yes 50 - 55 hours Levitra 20mg 10 minutes - 1 hour take with a glass of water no 12 hours
Q:Is there a difference between 50mg and 100mg ED tabs? What should be my starting dosage?
A:We’d recommend you the starting dosage of 25mg because you can split your own pills and save more money this way. You should never start with a higher dosage; always work your way up to find out what's right for you. The standard dosage for example Viagra is 25mg, and the standard dosage for Cialis and Levitra is 20mg. The prescribe dosage determined by your doctor according to your age and weight, so, please, consult your doctor before ordering.
Q:Do you require a prescription before purchasing on your site?
A:Some products available in our pharmacy require a valid prescription. If the law of your country or territory requires you to obtain prescription for any of the products which you plan to purchase you will be asked by our customer support representative to send it after you complete the order. Please be informed that we require a valid prescription for your order. You should fax it to +44 808 189 1420 or send a scan copy to the email [email protected]. Please be advised that in case you don't provide a valid prescription within a three-day period your order will not be processed.
Q:What shipping rates do you have?
A:The shipping rates may vary depending on the shipping option you choose, the country of the destination, and the products you order. To find out the shipping cost, you should add desired products to shopping cart, and proceed to checkout.
Q:Do you ship internationally?
A:We ship to most worldwide countries. Please contact our Customer Service or check the order form to find out the available delivery options for your region.
Q:How orders are being sent?
A:We understand that your confidentiality and anonymity is important when you place an order online with us. That's why our orders are sent in discreet looking packages without any information of the contents on the outside of the package.
Q:What if the package is damaged or something is missing?
A:In this case you are to contact our support team and notify of the problem. We will either resend the package or refund your payment. See our Delivery Guarantee for more information. Please note that if there are 100 or even more pills in your order, the order will be sent in several packages.
Q:Can my order be delayed at customs?
A:If this happens, you'll be informed additionally. The recipient is asked to come and give a permission to examine the parcel. After that you should receive your products. If you have any problems with getting your order, please let us know and we will try to resolve the problem.
Q:What sum do I have to pay if you reship the product?
A:We will reship the product free of charge. No additional charges will be placed.
Q:Why I still haven't received my order?
A:You can use your Delivery tracking code to check the current delivery status, if you ordered using the express delivery method. If you used standard airmail delivery then it could take up to 30 days for your order to be delivered. If only the parcel does not arrive within this term, you should contact your local postal office. If they confirm that the parcel has not been delivered, we will reship the order FREE of charge for you. Though, if the original order subsequently arrives as the reshipped order then we rely on your honesty to inform us as soon as possible. We always do our best to solve problems in a reasonable manner.
Q:What shipping method do you offer?
A:We offer 2 shipping methods at the moment: Trackable Courier Service takes 5 - 9 days. The packages sent by this postal service can be tracked by the tracking number and will take maximum of 14 days to deliver. Tracking number for EMS starts working within 4 business days after the order is shipped. Airmail service takes 14 - 21 days. The packages sent by this postal service can NOT be tracked and will take maximum of 30 days.
Q:What if the order isn’t received during the delivery time?
A:If the order isn’t received during the delivery time we guarantee to reship the product free of charge or give your money back.
Q:How can I order from you?
A:To make an order you have to choose the product you are to purchase by clicking "Buy now" button. Then you choose the amount of pills you wish to buy and after what you have to click "Checkout". Fill in the order information required, checking all the fields, pills quantity and press on "Submit transaction" button. If the order is accepted you will see the notification on the screen and the order confirmation message will be automatically sent to the e-mail address you specify.
Q:When will my credit card be charged?
A:As soon as you fill in the form at the checkout page and press the "Submit" button, the information is transmitted to our processing centre where it is checked and thus the credit card is charged. As soon as the payment is authorized, your order is approved and processed.
Q:Can I cancel the order and can I get my card credited?
A:Please read our Refund and Order Cancellation Policies.
Q:How can I check the status of my order?
A:Tracking your order status depends on the country where the order is being delivered to. We have 2 options to do that: •to contact our support team (Contact Us) •to check the status from the web site through option Order Status
Q:What if I didn't find an answer to my question here?
A:Please contact our custom support team any time and we’ll answer your questions.
Q:What payments do you accept?
A:We accept the credit cards such as Visa, MasterCard, AMEX, JCB, Diners Club, Discover and E-Checks.
Q:Do you have the money back guarantee?
A:In case of non-delivery of the product we guarantee to return the money.